DELIVERY & SHIPPING
In order for customers to enjoy a seamless shopping experience , our payment gateway is by paypal. You do not need an account with omise to make your payment.
Once you proceed to check out , you will be automactically directed to omise system gateway.
Parcels will be dispatched within 3-5 business working days once we received the payment.
How long can you wait ?
Due to our tight schedule , we can only wait for 5mins. A rescheduling fee of $5 will be incurred. So we do strongly suggest you do not miss your parcel.
If due to unforseen circumstancs like bad weather etc , delivery will be delayed and customers will be notified accordingly.
Do you accept self collection ?
We do not accept self collection at the moment. All orders are done online.
Delivery Charges :
Delivery Charge of $5 for orders below $80 unless otherwise stated.
(i) Our Courier will deliver the parcel to anywhere in Singapore except no-go zones.
We ship worldwide. Kindly email us at firstname.lastname@example.org for shipping rates. Estimated delivery time is 5-14 working days depends on the country of destination.
For International Customers Please read the following below :
Regulations are different in every country, and though they change often, we do our best to keep up with them and update your store as soon as we know of a new restriction. We try not to ship products that are restricted in your country to prevent you from losing out on the item and money, however the responsibility falls on you, the customer, to ensure the products ordered are not seized by customs.
"We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.
Since the laws are different in every country (and change often), the responsibility is yours to check with your country's customs office to verify that your products can clear customs.
We will do our part and follow the exact directions in your order. We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it very quickly at the rates that are given by the courier compaies. If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition. The vast majority of orders make it through customs without any problems . You may be responsible for any return shipping charges, in accordance with your local regulations."
By ordering from www.couz-nutri.com, you are stating that you agree to the above disclaimer. While we rarely have problems with international shipments, if there is a problem with your order, we will work hard to find a solution as quickly as possible.
Note: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from www.couz-nutri.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the Singapore may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country. From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.